Customers of the R.V. Evans Company rated the multi-generational Distribution Company an "exceptional" business partner.
The R.V. Evans Company received its final score of 91/100 from the Dun & Bradstreet Past Performance Evaluation Report in July 2015, revealing the organization is in the top percentile of its industrial distribution peers and competitors. The R.V. Evans Company participated in the Open Ratings Report due to its pursuit of a General Services Administration (GSA) Contract.The minimum score accepted by the GSA is 85 out of 100.
The score is derived from actual responses and testimony from customers of the R.V. Evans Company. This score indicates the R.V. Evans Company’s success in delivering exceptional customer experiences and satisfaction.
The categories that were evaluated are Reliability, Cost, Order Accuracy, Delivery/Timeliness, Quality, Business Relations, Personnel, Customer Support, and Responsiveness. In each of these categories, customers ranked the R.V. Evans Company significantly above average. Compared to its peers, the R.V.Evans Company is ranked among the best.
When asked about the implications of the Past Performance Evaluation score, President Kelly Evans said, “We are humbled by the exceptional ratings we received from our valued customers. To be honored by such remarks from those in which we serve, reinforces our company’s commitment to the performance driven culture that has been the cornerstone of the R.V.Evans Company for over three generations. I am truly proud of all of our team members who work passionately to demonstrate our company’s sincere interest in helping our customers succeed.”
Additionally, Jo Ann Stanley, a retired Senior Contracting Officer for the GSA for almost 30 years, saw the Open Ratings score and provided the following statement: "I feel that I can attest to the fact that R.V. Evans received an outstanding Open Ratings Report. The overall performance rating exemplified by a score of 91 is considered by most, if not all, contracting officers to be an outstanding score. In all nine of these areas, R.V. Evans received a score above 90 percent - a fairly rare occurrence for a company to score this highly in all in areas. It is most noteworthy that R.V. Evans scored 94% in both reliability and responsiveness and 93% in customer support. These very high ratings speak to the fact that R.V. Evans is a company that is not only reliable and responsive, but adheres to a high degree of customer service ethics."
The R.V. Evans Company is highly dedicated to its customers, their experience, and providing them innovative solutions. The published results of the Open Ratings Report indicates the commitment that the R.V. Evans Company provides to their value system: “Say Do, Do Say”. Focusing on integrity, understanding customer processes, and providing innovative solutions has proved the R.V. Evans Company is truly world-class.